Table of Contents
- Introduction
- What is Agentic AI?
- Top Benefits of Agentic AI for Businesses
- What is AI agent?
- Key Benefits of AI Agents
- Differences Between AI Agents and Agentic AI
- Uses Of Agentic AI And AI Agents
- Industry Applications: Agentic AI in Action
- AI Agents in Action Across Industries
- Future of AI Agents
- Conclusion
Introduction
Imagine if all your customers’ queries could be handled by a virtual assistant, and you are free to expand your business. Sounds good, right? Well, it’s the reality of today. With the help of AI agents and agentic AI, it’s possible to automate repetitive tasks. These tools are different from their predecessors AI, which was traditional AI. The agentic AI and AI agents are on the next level when it comes to helping businesses grow.
Agentic AI and AI agents are the most advanced versions of AI in the world right now, which can make independent decisions, cater to thousands of customer queries, and improve the productivity and efficiency of your business. Read this blog to know what agentic AI is, AI agents, their benefits, the role of AI agents in automation, and what the future with these AI systems looks like.
What is Agentic AI?
Agentic AI is a type of artificial intelligence which works autonomously. It requires least human intervention and works independently. It plans and acts on its own. For example, you tell it to plan a travel itinerary for goa. Now agentic AI will do everything from train booking and hotel booking to plan where you will eat and how you will travel locally in Goa.
Top Benefits of Agentic AI for Businesses
Onboarding agentic AI can provide many benefits to businesses. Some of them are mentioned below:
1. Increases Efficiency and Productivity
Agentic AI works faster than humans, meaning more work is done in less time. It automates repetitive tasks and thus improves productivity.
2. Quick Decision Making
Agentic AI is a self learning model, and it can make accurate decisions based on the real-time data it collects. Making decisions faster means it can act faster to achieve desired results.
3. Time and Money Saving
A task that a human would take 10 hours to complete can be done by AI in just 5 minutes. That means it saves time and humans can focus on other important tasks that AI can’t replace. Further, AI doesn’t need training like humans, which saves money.
What is AI agent?
AI Agent is totally different from an agentic AI, as it needs constant human instructions to work. An AI agent learn from its surroundings and pre-fed information. It works only on the information that you told him previously. For example, chatbots. Let’s say there is an educational website that has a chatbot that answers customers’ queries. Now the chatbot will only ask those questions that are fed into it by the developers, and in the same order.
Key Benefits of AI Agents
From satisfying customers to 24*7 availability, the benefits of AI agents are impressive. Here are some notable ones:
1. Round-the-Clock Support
Unlike humans who have a limit to work for only 8 to 12 hours, AI agents can provide 24*7 support to your customers. This means that your customers’ queries will be answered every time.
2. Delighted Customer Service
Answering questions correctly every time makes customers feel good while talking to AI. Moreover, AI agents can use the data to personalize the interaction with the customers, which improves customer experience.
3. Easily Scalable
Businesses can employ as many chatbots as they want at no or low cost. AI don’t take breaks or get tired, which means they can easily handle multiple customers at once, allowing businesses to expand further.
Differences Between AI Agents and Agentic AI
Agentic AI and AI agents are probably the most advanced systems available in the world, having their capabilities. However, there are some key differences between the two as can be seen in the following table:
| Parameter | Agentic AI | AI Agents |
| Autonomy | Completely autonomous | Less autonomous than agentic AI |
| Human Intervention | Not required at all | Can only work on human instructions |
| Learning Capability | Learns everything on its own | Learns from the given information only |
| Decision-Making | Can make decisions independently | Can’t make decisions, works in a set framework |
Uses Of Agentic AI And AI Agents
Multiple companies across various sectors worldwide have started using agentic AI and AI Agents in their daily routine. Let’s see the applications of both of these AI systems in different industries:
Industry Applications: Agentic AI in Action
1. Personal AI Assistants
One of the most common uses of agentic AI can be seen in the daily lives of people. People are using agentic AI to book tickets, schedule meetings, send payment reminders, set work deadlines, and more.
The examples are Google Assistant and next-gen Siri, through which people are automating their daily tasks. Some other small tasks for which people use these AI tools are playing favorite songs, finding a YouTube video, cracking jokes, and setting alarms. According to Art Smart studies, the personal assistant AI market is expected to grow to $83.66 billion by 2030.
2. Self-Driving Cars
Imagine if cars could drive on their own. Amazing right? The next usage of AI is in the automobile industry, where Tesla has already gained the first mover advantage. Tesla’s full self-driving cars work on the model of agentic AI, which learns from their surroundings, ensuring safety and efficiency.
The self-driving vehicles work without needing human input, and they adjust themselves according to the roads. They can sense the surroundings like obstacles and other vehicles, and know what the best action is at the moment.
3. Cybersecurity
Agentic AI is providing great help to cyber experts by helping them detect cybersecurity threats. It notices unusual patterns and suspicious activity, and responds promptly by blocking the websites.
It works in real time and can prevent a ransomware attack. Further, it can warn IT teams, allowing them to fix the weak points before any mishap. Moreover, it can recommend the best software to prevent any cyberattacks in the future. Talking about stats, so according to Grand View Research, the AI in cybersecurity market is expected to reach USD 93.75 billion by 2030.
4. Healthcare
Agentic AI is also playing a crucial role in the healthcare industry. Agentic AI systems can continuously monitor patients 24*7 and ensure prompt communication to doctors for any fluctuations in the patient’s health.
Further, they can analyze the patient’s medical history and recommend the best treatment accordingly. Moreover, it predicts diseases like cancer and diabetes even before they happen. One of the examples is IBM’s Watson Health, which analyses large amounts of data and provides useful insights that help doctors. According to Grand View Research, the AI in healthcare market is projected to grow at a CAGR of 45.56% from 2025 to 2030.
AI Agents in Action Across Industries
1. Customer Support
Companies are using AI agents to solve customer queries. Chatbots can handle multiple customers at once and can resolve their issues, which frees up time for employees to focus on other important tasks.
They can instantly solve any issues faced by customers without long waiting times. A chatbot is available around the clock, which means any customer issue can be solved then and there.
2. Content Creation
AI Agents are also helping digital marketers to create highly optimized and engaging content, which attracts new customers. Along with SEO optimised logs, it helps to write highly convertible emails, as copies, website content, and every other type of content.
Tools like ChatGPT, Gemini, and Jasper help content writers find keywords, create blog structures, write scripts for Instagram reels and YouTube videos, and much more.
3. Human Resources
AI agents save time for HR professionals by screening thousands of resumes in no time. It can find the right candidate by matching their skills and expertise with the job requirements. After which, it can schedule interviews for potential employees.
Further, an AI agent can conduct interviews on their own for the first round and can assess the candidates if they are eligible for the next rounds. AI agents can onboard employees and make them understand the company policies.
4. Financial Services and Banking
AI chatbots can help with customer queries like bank balance, transaction history, loan applications, and more. Just like in cybersecurity, here also AI agents can prevent fraud by detecting any unusual activity, like frequent withdrawals of large amounts or unusual spending patterns.
AI Agents not only help individuals but banks too. It helps them to decide quickly whether to give a loan to a customer or not by analyzing credit history and spending habits.
Future of AI Agents
If you are already amazed by these benefits of AI agents and agentic AI, you are just watching the tip of the iceberg. This is just the beginning, as the full potential of these powerful tools is yet to be unleashed. With AI advancements happening every day, the time is not far when we will see these tools working more autonomously and providing even better results to businesses. Apart from the above-mentioned industries, the agentic AI and AI agent will expand to other industries too.
Conclusion
That was all about how AI agents and agentic AI are helping businesses to automate repetitive tasks, allowing them to cater to more customers quickly and in a better way. From healthcare and digital marketing, and human resources to customer support, the benefits of these advanced AI tools are amazing. These powerful AI systems save time, improve customer experience, and increase the efficiency and productivity of companies. Leveraging AI agents and agentic AI can help businesses scale to massive levels.
To learn more with examples and applications, read our detailed post on What is Agentic AI.
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